Exchange/Return and Refund Policy
Our foremost priority is ensuring the satisfaction of our esteemed customers. Occasionally, customers may find themselves dissatisfied with the size or color of a purchased product. At The American Outfits, we provide our valued customers with the option to return or exchange products, guided by the following principles.
Return with Ease within 30 Days
You have a 30-day window from the date of product receipt to request a return or exchange. Beyond this period, the company will not assume responsibility for any issues or dissatisfaction.
To cancel an order, you must make the request within 24 hours. If canceled within this timeframe, a full refund will be issued to the buyer’s account. If an order is canceled after 24 hours but within 3 days before shipping, a 30% deduction from the paid amount will apply. No cancellations will be accepted after 3 days of order confirmation.
Following the processing of returns or exchanges, refunds are typically issued within 3 days. Refunds are credited to the same card or PayPal account from which the payment was originally received.
Refund Policy Terms and Conditions:
- Our commitment is to deliver top-notch and authentic products on our platform, fostering trust with our valued clients through quality. However, in the event of certain issues, we offer a refund policy to address your concerns.
- If you’ve received an incorrect shipment and wish to return it for a refund, you are eligible for this policy.
- Buyers will receive a reimbursement through the same payment method used for the purchase.
- The return process is handled by our accounts department, typically completing within 3 working days.
- Please note that the banking process may require additional time, typically processing within 5 to 14 working days, before you receive your refund.
- Our team will provide you with further details and instructions via email to keep you informed throughout the process.
Please be aware that the sole acceptable reason for returning or exchanging a product is that the item must remain in its original, unaltered condition. The customer is responsible for covering the shipping cost to return the item to our warehouse or production facility.
Exchange Policy Terms and Conditions:
These are the key points outlining the implementation of our exchange policy. It’s essential to review these points to gain a clear understanding of our policy, eligibility criteria, and the procedure. All the terms and conditions for the exchange policy are presented here for your clarity.
- Preserving Originality: Your product must remain in its original, unaltered condition.
- Reason for Exchange: When applying, please provide a valid reason for exchanging the received item in your email.
- Eligibility: You are eligible for this exchange policy if you have received a different product, the wrong size or color, or if the product does not match the features mentioned on our website (rest assured, we prioritize quality and accuracy).
- Customs Expenses: The customer is responsible for covering any customs expenses incurred during the exchange process.
- Trackable Courier: It is advised to use a trackable courier service. Once you receive the tracking ID/number, please provide it to us so that we can monitor the product’s location.
- Return Address: Upon approval from our team to exchange the parcel, you will receive a return address. This will be the exact address of our warehouse, where you’ll send the product.
- Replacement Timeline: Expect to receive the replacement product within 15 days after we have received the returned product.
- Customized Parcels: Please note that customized parcels are not eligible for exchange.
Please be aware that we do not permit returns or exchanges for orders of multiple similar products in different sizes, as this policy has been exploited in the past. If a return is necessary, the buyer is responsible for covering the return shipping costs, as well as any applicable shipping and handling fees determined by the weight and size of the product.
Products with removed tags will not be eligible for return, refund, or exchange. Requests for return, refund, or exchange must be submitted within 24 hours of receiving the product for consideration.
Before shipping your product, our diligent product inspector will conduct a thorough review of its attributes, including color, sizing, craftsmanship, and overall quality. However, if you encounter any concerns or questions, please feel free to reach out to us using the provided email address and outline the issues you are experiencing with the product.
Return Policy Terms and Conditions:
While we collect your data to enhance and improve our website, we also recognize our responsibility to keep you informed about the purchasing procedures on our site. The purpose of these policies is to ensure you are aware of the do’s and don’ts while shopping with our company.
Here are some important points to consider:
- Our return policy allows you to initiate returns within 30 days of your purchase.
- Please note that after this 30-day period, the return offer expires, and we will not be able to process your request.
- When applying for a return, you must send an email with a clear and valid reason for the return.
- Ensure that your product is in the same condition as when you received it.
- Keep the product tag intact, as we require it to verify its originality.
- Do not wash the received apparel.
- Maintain the received parcel in its original condition without misuse.
- The product should be free from cuts or stains.
- The desired product should not have been used.
- Customized parcels are not eligible for return.
- Any alterations made to the received apparel that have gone wrong or are no longer liked by you will also make you ineligible for this policy.
- While we offer free shipment of the product to you, please be aware that you are responsible for covering all shipping expenses for the return procedure.
- Once you initiate the return procedure, we recommend using a courier company that provides a tracking ID/number for the parcel. This will help us monitor the return efficiently.
- Kindly share the tracking ID/number with our team once you receive it.
- You are instructed to return the item to the exact address of our warehouse from where you received it.
- If you have any questions or concerns, please don’t hesitate to reach out to our customer care department. They are here to assist you with any inquiries you may have.
Return & Exchange Process:
To initiate a return or exchange for the product, please email us at [email]. Our customer service center will guide you through the steps for the return or exchange.
Steps for Initiating a Return and Exchange:
To execute our return and refund policy, please follow these steps. It’s important to familiarize yourself with our policies before starting the procedure to ensure a clear understanding of both our policies and the nature of your issue.
- Photograph Your Product: Begin by taking a clear picture of the product you wish to return or exchange.
- Compose a Concise Email: Craft an email that is clear and to the point.
- Explain the Issue: In the email, clearly explain why you want to return or exchange the product, detailing the problem.
- Attach the Picture: Attach the product picture you took to the email.
- Send the Email: Send the email to us at [email].
- Await Response: Our customer service department will respond within 24 hours, providing you with the return address after assessing the details.
- Ship the Parcel: Once you receive the return address, send the parcel back using a trackable courier service.
- Share Tracking Information: After receiving the tracking ID/number, please share it with our customer care department via email.
- Product Inspection: Upon receiving the returned product, our team will conduct an inspection.
- Accounts Department Processing: After successful completion of the inspection, our accounts department will proceed with the necessary procedures, which will take 3 business days.
- Bank Processing: The bank’s procedure will take approximately 5 to 24 days to transfer the refunded amount once the accounts department process is completed.
We appreciate your cooperation in following these steps for a smooth return and exchange process.